The written rules that let a business run the same way whether or not the owner is in the room.
As businesses grow past a certain size, informal, tribal-knowledge processes start to break down, approvals happen inconsistently, new hires are trained differently by whoever happens to onboard them, and the owner becomes a bottleneck for decisions that should not require their sign-off. LeapWise develops finance, HR and procurement manuals, documents standard operating procedures, maps end-to-end processes, and builds delegation of authority (DoA) matrices that define who can approve what, up to what limit.
The goal is not paperwork for its own sake, it is a business that runs consistently, onboards new staff faster, and reduces the owner’s day-to-day involvement in decisions that a documented process and a trusted manager can handle.
We map how work actually happens today, department by department, including informal exceptions and workarounds.
Current processes are compared against good-practice control standards to identify risk points and inefficiencies.
Finance, HR and procurement manuals and SOPs are drafted in plain, usable language your team will follow.
A delegation of authority matrix is finalised and the documentation is rolled out with training for relevant staff.
Specific to your business. We map your actual processes first, then document them, templates alone rarely reflect how a business really operates.
This depends on the number of departments and complexity, but most engagements are scoped and delivered in defined phases rather than all at once.
It is a table defining who in the organisation can approve what type of transaction, and up to what value, before it needs to go higher.
Both. Documentation on its own rarely changes behaviour, so we include a rollout and training component as part of the engagement.
Reach out for a direct conversation about your business, no obligation, no generic sales pitch.